Tourism & Hospitality

Your WhatsApp concierge books rooms and answers guests in any time zone

Raimond's AI-powered WhatsApp chatbot handles customer conversations for tourism & hospitality businesses — 24/7, in any South African language.

Build Your Bot Free Chat on WhatsApp

Your Business Bot

Hello! We're looking at visiting the Kruger area in April. Do you have availability for 2 adults, 3 nights?

Hi there! Welcome to Leopard Ridge Lodge. April is a beautiful time to visit — great weather and fewer crowds. Let me check availability for 2 adults, 3 nights. Any preferred dates?

12-15 April would be ideal

Great news — we have availability 12-15 April! Here are our options: - Bush Suite (king bed, plunge pool): R4,200/night - Luxury Tent (king bed, outdoor shower): R2,800/night Both include breakfast, a sunset game drive, and WiFi. Would you like to book?

The Bush Suite sounds amazing. Can we add extra game drives?

Excellent choice! I've reserved the Bush Suite for 12-15 April. Total: R12,600 (3 nights). Extra game drives are R950 per person per drive. I'll send a booking confirmation and secure payment link. Any dietary requirements we should know about?

Sound familiar?

Common challenges tourism & hospitality businesses face without automation.

International guests in different time zones send enquiries at 2am — and expect a response before booking elsewhere

Front desk staff are overwhelmed with repetitive questions about WiFi passwords, checkout times, breakfast hours, and directions

Tour and activity bookings involve complex back-and-forth about dates, group sizes, dietary requirements, and transfers

Guest feedback and complaints often go unaddressed until checkout surveys, missing the chance to fix issues during the stay

What Raimond does for tourism & hospitality

Real use cases, not marketing fluff. Here's exactly how the bot helps your business.

Room Booking & Availability

Guests check availability, compare room types, and book directly on WhatsApp. The bot handles date selection, occupancy, and payment links.

Pre-Arrival Concierge

Send check-in details, directions, packing lists, and what-to-expect guides automatically as the arrival date approaches.

Activity & Tour Bookings

Guests browse available activities — game drives, wine tastings, spa treatments — and book with preferred times, directly from WhatsApp.

In-Stay Requests

Room service orders, extra towels, late checkout requests, and restaurant reservations — handled instantly without queuing at reception.

Multi-Language Support

Respond to international guests in their preferred language. The bot detects and replies in English, German, French, and more.

74%

of international travellers prefer messaging over email for bookings

faster booking conversion with instant WhatsApp responses

52%

of tourism enquiries arrive outside South African business hours

Simple pricing. Everything included.

R10,000 /month

2 active bots, 1 WhatsApp number, website widget, all languages, full support

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Free sandbox testing. No payment until you go live.

Frequently asked questions

How does a WhatsApp chatbot work for tourism & hospitality?

Raimond's AI-powered chatbot connects to your WhatsApp Business number and handles customer conversations automatically. For tourism & hospitality, this means guests check availability, compare room types, and book directly on whatsapp. the bot handles date selection, occupancy, and payment links.. The bot is trained on your specific business information, pricing, and policies.

How much does a tourism & hospitality chatbot cost?

Raimond costs R10,000/month — everything included. No setup fees, no lock-in contracts. You can build and test your bot for free in our sandbox before paying anything. Compare that to hiring a customer service agent at R15,000-R30,000/month who only works 40 hours a week.

Can the chatbot handle voice notes?

Yes. Raimond automatically transcribes voice notes and responds to them just like text messages. This is especially important in South Africa where many customers prefer sending voice messages over typing.

Is it POPIA compliant?

Absolutely. Raimond includes full POPIA compliance features: data encryption, audit trails, configurable data retention policies, and the ability to process deletion requests. Your tourism & hospitality customers' data is protected.

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Ready to automate your tourism & hospitality business?

Build and test your AI bot for free. Go live when you're ready.

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