Logistics & Courier

Your WhatsApp bot tracks every parcel so your team doesn't have to

Raimond's AI-powered WhatsApp chatbot handles customer conversations for logistics & courier businesses — 24/7, in any South African language.

Build Your Bot Free Chat on WhatsApp

Your Business Bot

Hi, tracking number SPD-78234. Where's my parcel?

Hi there! Let me check SPD-78234 for you. Your parcel is currently at our Johannesburg sorting hub and is scheduled for delivery tomorrow (Thursday 20 Feb) between 09:00 and 13:00 to Durbanville, Cape Town.

I won't be home in the morning. Can the driver come after 14:00?

No problem! I've updated your delivery window to 14:00-17:00 on Thursday. The driver will WhatsApp you 30 minutes before arrival. Is there anything else — a gate code or special delivery instructions?

Yes, gate code is #4521. Please ring unit 12.

Got it — gate code #4521, ring unit 12. All noted on your delivery. You'll receive a notification when the driver is on the way. Anything else I can help with?

Sound familiar?

Common challenges logistics & courier businesses face without automation.

'Where is my parcel?' calls make up 80% of your call centre volume — each one costs you R15-R25 to handle manually

Failed deliveries from wrong addresses, unavailable recipients, and gate access issues waste fuel, time, and money

Drivers are on the road and can't answer customer calls about ETAs, creating frustration on both sides

Manual proof-of-delivery processes slow down invoicing and dispute resolution

What Raimond does for logistics & courier

Real use cases, not marketing fluff. Here's exactly how the bot helps your business.

Real-Time Parcel Tracking

Customers send their tracking number and get instant status updates — picked up, in transit, out for delivery, delivered. No more call centre queues.

Delivery Scheduling

Recipients choose their preferred delivery window or provide special instructions (gate code, leave with neighbour) before the driver arrives.

Proactive Notifications

Automatically notify recipients at each milestone — dispatched, out for delivery, 30 minutes away, delivered — with a link to track live.

Failed Delivery Resolution

If a delivery fails, the bot immediately contacts the recipient to reschedule, update the address, or arrange collection from a nearby pickup point.

Proof of Delivery

Drivers upload delivery photos and recipient signatures via WhatsApp. Senders receive instant confirmation with proof attached.

Bulk Shipping Quotes

Business customers get instant quotes by providing origin, destination, weight, and dimensions. Compare economy and express rates in seconds.

80%

of call centre volume is 'where is my parcel' queries

60%

reduction in failed deliveries with proactive recipient communication

R18,000+

saved monthly per depot by deflecting WISMO calls to WhatsApp

Simple pricing. Everything included.

R10,000 /month

2 active bots, 1 WhatsApp number, website widget, all languages, full support

Start Building Free See full pricing details

Free sandbox testing. No payment until you go live.

Frequently asked questions

How does a WhatsApp chatbot work for logistics & courier?

Raimond's AI-powered chatbot connects to your WhatsApp Business number and handles customer conversations automatically. For logistics & courier, this means customers send their tracking number and get instant status updates — picked up, in transit, out for delivery, delivered. no more call centre queues.. The bot is trained on your specific business information, pricing, and policies.

How much does a logistics & courier chatbot cost?

Raimond costs R10,000/month — everything included. No setup fees, no lock-in contracts. You can build and test your bot for free in our sandbox before paying anything. Compare that to hiring a customer service agent at R15,000-R30,000/month who only works 40 hours a week.

Can the chatbot handle voice notes?

Yes. Raimond automatically transcribes voice notes and responds to them just like text messages. This is especially important in South Africa where many customers prefer sending voice messages over typing.

Is it POPIA compliant?

Absolutely. Raimond includes full POPIA compliance features: data encryption, audit trails, configurable data retention policies, and the ability to process deletion requests. Your logistics & courier customers' data is protected.

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Ready to automate your logistics & courier business?

Build and test your AI bot for free. Go live when you're ready.

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